Frequently Asked Questions
Tier Credits are a measure of your progress toward your next Unity Tier status. They are earned based on your total gaming or non-gaming qualifying spend in a calendar year (January 1st through December 31st). You earn 1 Tier Credit for every $1 spent in participating cafes and hotels, as well as on dining and retail outside of the cafe. Tier Credit earning rates will vary at each casino based on your game play. Total annual tier Credits = Tier Score. Your Tier Score will reset at the beginning of each year.
Unity Points are earned every time you game, purchase food, buy merchandise, or stay the night at one of our Hard Rock hotels. Unity Points work just like cash at any participating Hard Rock and Seminole Gaming location.
You can earn 3 Unity Points for every $1 spent in any participating cafe and non-casino hotel, and 1 Unity Point for every $1 spent on all other non-gaming spend in casinos. Unity Point earning rates for gaming at our casinos will vary at each casino based on your individual game play.
You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.
Members can earn Tier Credits and Unity Points for a qualifying stay of up to three (3) rooms per night (member’s room and two (2) additional rooms) within the same participating location.
A qualifying stay means a stay at a participating location (excluding any non-qualifying stay) at public or non-public rates, including advanced purchase rates, corporate packaged rates, and government rates booked directly.
Hotel rooms booked through a tour operator or other third-party channel including at a group rate as part of an event, meeting conference or organized tour, at a tour operator, wholesaler, or crew room rate, at a business, employee or friends and family rate, or if the guest room was provided complimentary, are not considered qualifying stays, and will not earn Unity by Hard Rock Tier Credits or Unity Points.
Tier Credits are earned within a calendar year (January 1 – December 31) and are used to calculate your Unity Tier status which starts on the following March 1st.
Tier Status must be earned each year to maintain your status for the following calendar year.
Your Tier Credits will always reset to 0 on January 1 each year.
To learn more, read our Unity Program Terms & Conditions.
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