Frequently Asked Questions

Unity by Hard Rock is a global loyalty program unlike any other. For the first time in our 50 year history, you can earn incredible rewards while staying, dining, shopping, gaming and doing what you love at participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world.

We wanted to create a loyalty program that is built around the entire Hard Rock Universe. Our goal is to offer you a more personalized and rewarding loyalty experience through a unified program that is unlike any loyalty program in the world.

Hard Rock Rewards

Hard Rock Rewards was retired on July 11, 2022. A new Unity account was reserved for all members to ensure a seamless transition to the Unity program. Members received an email and need to simply review and accept new Terms & Conditions to activate their reserved Unity account, which allows their Rewards account history and activity to be moved over to their new Unity account.

• Any unspent Hard Rock Rewards earnings will be converted to Unity Points. 
• Any Free Hotel Night Certificates or Cafe offers will redeemable until their expiration date. Contact Customer Care to book your stay.

Seminole Wild Card

Seminole Wild Card has been retired as of September 27, 2022. A new Unity account was reserved for all members to ensure a seamless transition to the Unity program.

• Former Seminole Wild Card members with online credentials, you can log in to Unity by Hard Rock with your new account number (or email address on-file) and your "old" Seminole Wild Card online account password.
• Former Seminole Wild Card members wihtout online credentials, we reserved a new Unity Account number for you. If you have not activated the new Unity account number we emailed and reserved for you, please activate online. 

Wild Card Rewards

Participating casino loyalty programs like Wild Card Rewards will retire when Unity by Hard Rock launches at the participating property. Continue using your Wild Card Rewards account until Unity by Hard Rock rolls out at your location. Visit participating locations.

Yes, membership in Unity by Hard Rock is completely free.

To create a new Unity by Hard Rock account, you can follow these steps:

1. Go to our sign up page to create a new account.
2. Fill in the required information.
3. Once you have filled out the form, click on the "Create Account" button.
4. You will receive a confirmation email with a link to verify your email address. Click on the link to complete the signup process and activate your online account.

After completing the signup process, you can log in to your new Unity by Hard Rock account and start enjoying the benefits, including exclusive offers, discounts, and promotions at participating Seminole Gaming and Hard Rock locations worldwide.

As a member, you are recognized at every participating Hard Rock location around the world and enjoy special tier-based benefits that get better the more you participate.

Exploring the benefits offered to Unity members has never been easier. Simply head over to our Benefits page, where you can discover the extensive range of program benefits as well as location-specific benefits available to you.

No, the membership is for individual use only. However, you can encourage your friends and family members to join too!

Any points or rewards earned are non-transferable.

We do our best to post transactions immediately, there are some circumstances which may require up to 7-10 days for transactions to post.

Log in to Unity by Hard Rock website or the Unity mobile app to check your Tier Credits and Unity Points balances, plan future visits, access special promotions, and much more!

You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.

Visit our locations page to discover all the participating Unity by Hard Rock locations, where you can earn and redeem Unity Points for incredible rewards, exclusive benefits, and special offers.

There are four (4) levels of Unity by Hard Rock membership. Benefits increase as you move through the different Unity Tiers.

The four (4) Unity Tiers are: Star, Legend, Icon, and X.

You can advance to the next Unity Tier by earning Tier Credits through qualifying spend at participating locations. The higher your Unity Tier, the better your benefits become.

Below are the corresponding Tier Credits for each Unity Tier: 

Tier 1: Star: 0 – 3,999 Tier Credits

Tier 2: Legend: 4,000 – 14,999 Tier Credits

Tier 3: Icon: 15,000+ Tier Credits

Tier 4: X:  by Invitation only

Tier Credits are a measure of your progress toward your next Unity Tier status. They are earned based on your total gaming or non-gaming qualifying spend in a calendar year (January 1st through December 31st). You earn 1 Tier Credit for every $1 spent in participating cafes and hotels, as well as on dining and retail outside of the cafe. Tier Credit earning rates will vary at each casino based on your game play.  Total annual tier Credits = Tier Score.  Your Tier Score will reset at the beginning of each year.   

Log in to Unity by Hard Rock website or the Unity mobile app to check your Tier Credits and Unity Points balances, plan future visits, access special promotions, and much more!

You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.

Unity Points are earned every time you game, purchase food, buy merchandise, or stay the night at one of our Hard Rock hotels. Unity Points work just like cash at any participating Hard Rock and Seminole Gaming location.

You can earn 3 Unity Points for every $1 spent in any participating cafe and non-casino hotel, and 1 Unity Point for every $1 spent on all other non-gaming spend in casinos. Unity Point earning rates for gaming at our casinos will vary at each casino based on your individual game play.

Your Unity Points will not expire if you have made an eligible purchase within the last six (6) months.

Redeeming Unity Points does not reset the expiration date.

The following activities at participating locations are considered qualifying spend and will extend your point expiration dates:

• Table games play
• Slot machine play
• Online gaming
• Poker play
• Dining at participation cafes
• Qualifying stays
• Purchases at Rock Shop (including online store)

100 Unity Points convert to $1 USD (conversion rates may apply) on qualifying purchases at participating restaurants, bars, hotels, lounges and retail stores. 

Unity Points can be converted to Free Play for Game Play at selected casinos.

You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.

To earn Unity Tier Credits and Unity Points for hotel reservations, a qualified stay must be booked directly with Hard Rock Hotels. You can also make your hotel reservation via Unity by Hard Rock.

To ensure your Unity Points are accurately credited to your Unity account, provide your Unity by Hard Rock account number when making reservations and at hotel check-in.

A qualifying stay means a stay at a participating location (excluding any non-qualifying stay) at public or non-public rates, including advanced purchase rates, corporate packaged rates, and government rates booked directly.

Hotel rooms booked through a tour operator or other third-party channel including at a group rate as part of an event, meeting conference or organized tour, at a tour operator, wholesaler, or crew room rate, at a business, employee or friends and family rate, or if the guest room was provided complimentary, are not considered qualifying stays, and will not earn Unity by Hard Rock Tier Credits or Unity Points.

Members can earn Tier Credits and Unity Points for a qualifying stay of up to three (3) rooms per night (member’s room and two (2) additional rooms) within the same participating location.

As a Unity by Hard Rock member, you automatically get exclusive member-only rates at Hotels and Casino Hotels worldwide. All you have to do is book your rooms directly through Hard Rock and Seminole websites or by calling Customer Care. 

Unredeemed cafe offers are redeemable through their expiration dates.

Yes, you will get priority seating based on your Unity Tier status.

If there is a wait list, Icon and X Tiers will receive priority seating, due to their Tier status, before general guest.

Yes, you will still receive birthday offers. We love when guests celebrate birthdays with us.

Yes, Milestone Pins will be part of Unity by Hard Rock.

Be on the lookout for more information about pins coming in the near future.

To download your 2022 Win/Loss statements, log in and go to your account profile page.

For statements prior to 2022, click here.

You can download your Win/Loss statement online for 2022 for participating casinos excluding The Mirage. For years prior 2022, please complete request form.

For other tax records, we recommend stopping by your favorite location or contacting our Customer Care team by phone.

Power Bank is an enhanced way to play slots where you can transfer funds right at your favorite slot machine. It allows you to download funds from your Casino Credit and/or front money accounts right at the slot machine.

Participation for Power Bank is FREE. You may participate in the Power Bank Program by completing and signing the Power Bank agreement. You must present your Unity by Hard Rock card and two (2) forms of government-issued photo ID (at least one of which has a photo). Upon execution of your agreement, the Casino will retain your electronic signature for use in completing markers and/or Forms W-2G.

Learn more about Power Bank

Self-Pay Jackpot is an enhanced way to play slots where you can transfer your slot jackpot directly to the slot machine with no interruptions. Self-Pay Jackpot is available at the following participating locations.

• Seminole Hard Rock Hotel & Casino Hollywood
• Seminole Hard Rock Hotel & Casino Tampa
• Seminole Casino Brighton
• Seminole Casino Coconut Creek
• Seminole Casino Hotel Immokalee
• Seminole Classic Casino Hollywood

Learn more about Self-Pay Jackpot

QuikTicket is an enhanced way to play slots, where you can access your cash without debit account daily withdrawal limits. QuikTicket is simple, secure, fast and convenient

To perform a QuikTicket transaction, visit an ATM and select “Purchase Gaming Ticket” from the Main Menu after inserting your card. Or, if declined from another transaction due to reasons such as “Exceeds Daily ATM Withdrawal Limit,” you may be prompted to try “Other Options.” Select “Purchase Gaming Ticket” to complete a QuikTicket transaction.

Learn more about QuikTicket

Unity by Hard Rock's U Wallet is your digital wallet; an alternative to cash at a slot machine.

Creating your wallet is easy, simply log in to your Unity by Hard Rock online account and follow 3 simple steps to register.

U Wallet is only available at the following 6 Seminole casinos in South Florida.

1. Seminole Casino Brighton
2. Seminole Casino Coconut Creek
3. Seminole Casino Hotel Immokalee
4. Seminole Classic Casino Hollywood
5. Seminole Hard Rock Hotel & Casino Hollywood
6. Seminole Hard Rock Hotel & Casino Tampa

Learn more about U Wallet

Yes, you can be upgraded to a matching Unity by Hard Rock tier by presenting your valid loyalty card from an eligible casino.

Visit the Player's Club or your Casino Host and present your valid loyalty card from an eligible casino. 

Casino Credit is a convenient, safe and fast way to have funds available to play Slots and Table Games.

Apply online today.

Front Money is a convenient and safe way to access your own funds on deposit for gaming use such as Slots, Table Games and Poker.

Apply online today.

Joining Unity by Hard Rock is quick and easy, and you can sign up online anytime.

If you're new to our loyalty program and haven't been a member of any previous Hard Rock or Seminole Gaming rewards programs, you can create a new account today and start earning rewards right away.

If you already have a Unity by Hard Rock account but haven't logged in before, you'll need to verify your identity and create a new password to access your account.

If you need to reset your Unity online account password, it's easy to do so. Just click or tap on the "forgot password?" link in the login form, enter your email address and Unity account number, and we'll send you a reset password link via email.

Alternatively, if you have a mobile number on file, you can choose SMS recovery instead. Simply select this option and we'll send you a code via text message that you can use to reset your password.

If you can't remember your Unity by Hard Rock account number, don't worry - we can help you retrieve it quickly.

In our login form, simply click or tap on the "Forgot Account Number?" link. Then, enter your name and email address and we'll send you an email containing your account number.

You can easily keep track of your visits and stays at participating Unity by Hard Rock locations by logging in to your account and navigating to the Visits page. Here, you'll see a map displaying your visits to participating locations.

We're always working to improve the Unity by Hard Rock experience, so in the near future, you'll be able to see visits to non-participating Hard Rock locations as well as your Milestone Pins.

Stay tuned for updates!

Your favorite locations are either the Hard Rock and Seminole Gaming destinations you love the most or the ones you have on your must-visit list. Simply "heart" your preferred locations to receive updates and subscribe to our communications.

To manage your favorites, log in to Unity, navigate to the Account page, and then to the Favorite Locations page. Simply click or tap on a location to select it, and click or tap again to unselect it.

To manage your communication preferences, simply log in to your account and navigate to the Account page. From there, you'll find the Communication Preferences section.

In the Communication Preferences page, you can select your preferred method of receiving communications - whether it's email or direct mail (post) - for specific participating locations, as well as updates from Unity by Hard Rock, Casinos, Hotels & Resorts, Cafes, and the Rock Shop.

Log in to Unity and head over to the Offers page to locate all your available offers.

You can use our filter options to narrow down your offers to specific types, including hotel, dining, entertainment, casino tournaments, or special events, as well as filter by date and location.

Log in to Unity and head over to the Reservations page to locate all your upcoming hotel and dining reservations.

To make it more convenient for you, you can use our filter to display only the type of reservation you're interested in, such as hotel, dining, or special event, as well as filter by date and location.

Finding your Unity by Hard Rock exclusive member-only rates is as easy! All you have to do is check out our amazing Hotels and Casino Hotels, pick your next destination, log in, and book directly with us. If you need extra help, give us a shout and we'll help you plan your next unforgettable adventure.