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Frequently Asked Questions

Unity by Hard Rock is a global loyalty program unlike any other. For the first time in our 50 year history, you can earn incredible rewards while staying, dining, shopping, gaming and doing what you love at participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world.

We wanted to create a loyalty program that is built around the entire Hard Rock Universe. Our goal is to offer you a more personalized and rewarding loyalty experience through a unified program that is unlike any loyalty program in the world.

Hard Rock Rewards

We will retire Hard Rock Rewards on July 11, 2022. Members can continue to earn and redeem in the Hard Rock Rewards program until July 11, 2022.  A new Unity account has been reserved for all members to ensure a seamless transition to the Unity program. Members will receive an email and need to simply review and accept new Terms & Conditions to activate their reserved Unity account, which will allow their Rewards account history and activity to be moved over to their new Unity account.

  • Any unspent Hard Rock Rewards earnings will be converted to Unity Points. 
  • Any Free Hotel Night Certificates or Cafe offers will be redeemable until their expiration date. Contact Customer Care to book your stay.

Wild Card Rewards and Seminole Wild Card

Participating casino loyalty programs like Wild Card Rewards will retire when Unity by Hard Rock launches at the participating property. Continue using your Wild Card Rewards and Seminole Wild Card accounts until Unity by Hard Rock rolls out at your location. Visit participating locations.


Unity Points are earned on qualifying spend every time you game, purchase food, buy merchandise, or stay the night at one of our Hard Rock hotels. You can earn three (3) Unity Points for every US $1 spent in a participating cafe and non-casino hotel, and one (1) Unity Point for every US $1 spent on all other non-gaming spend in casinos. For gaming spend, the number of Unity Points you can earn will vary at each casino based on your game play. Unity Points can be used to make purchases of certain products and services (generally 100 Unity Points = US $1, unless stated otherwise) at participating locations across the Hard Rock Universe.  

Tier Credits are a measure of your progress toward your next Unity Tier status. They are earned based on your total gaming or non-gaming qualifying spend in a calendar year (January 1st through December 31st). You earn 1 Tier Credit for every $1 spent in participating cafes and hotels, as well as on dining and retail outside of the cafe. Tier Credit earning rates will vary at each casino based on your game play.  Total annual tier Credits = Tier Score.  Your Tier Score will reset at the beginning of each year.   

Find them here on the Unity by Hard Rock website or download the Unity by Hard Rock mobile app to check out your Tier Credits and Unity Points earnings, view all the program details, plan future visits, access special promotions, and much more! You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.

Members can earn Tier Credits and Unity Points for a qualifying stay of up to three (3) rooms per night (member’s room and two (2) additional rooms) within the same participating location.

Unredeemed cafe offers are redeemable through their expiration dates.

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