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Frequently Asked Questions

Unity by Hard Rock is a global loyalty program unlike any other. For the first time in our 50 year history, you can earn incredible rewards while staying, dining, shopping, gaming and doing what you love at participating Hard Rock Cafes, Hotels, and Casinos – anywhere in the world.

We wanted to create a loyalty program that is built around the entire Hard Rock Universe. Our goal is to offer you a more personalized and rewarding loyalty experience through a unified program that is unlike any loyalty program in the world.

Hard Rock Rewards

Hard Rock Rewards was retired on July 11, 2022. A new Unity account was reserved for all members to ensure a seamless transition to the Unity program. Members received an email and need to simply review and accept new Terms & Conditions to activate their reserved Unity account, which allows their Rewards account history and activity to be moved over to their new Unity account.

  • Any unspent Hard Rock Rewards earnings will be converted to Unity Points. 
  • Any Free Hotel Night Certificates or Cafe offers will redeemable until their expiration date. Contact Customer Care to book your stay.

Seminole Wild Card

Seminole Wild Card has been retired as of September 27, 2022. A new Unity account was reserved for all members to ensure a seamless transition to the Unity program.

  • Former Seminole Wild Card members with online credentials, you can log in to Unity by Hard Rock with your new account number (or email address on-file) and your "old" Seminole Wild Card online account password.
  • Former Seminole Wild Card members wihtout online credentials, we reserved a new Unity Account number for you. If you have not activated the new Unity account number we emailed and reserved for you, please activate online

Wild Card Rewards

Participating casino loyalty programs like Wild Card Rewards will retire when Unity by Hard Rock launches at the participating property. Continue using your Wild Card Rewards account until Unity by Hard Rock rolls out at your location. Visit participating locations.


Unity Points are earned every time you game, purchase food, buy merchandise, or stay the night at one of our Hard Rock hotels. Unity Points work just like cash at any participating Hard Rock and Seminole Gaming location.

You can earn 3 Unity Points for every $1 spent in any participating cafe and non-casino hotel, and 1 Unity Point for every $1 spent on all other non-gaming spend in casinos. Unity Point earning rates for gaming at our casinos will vary at each casino based on your individual game play.

Tier Credits are a measure of your progress toward your next Unity Tier status. They are earned based on your total gaming or non-gaming qualifying spend in a calendar year (January 1st through December 31st). You earn 1 Tier Credit for every $1 spent in participating cafes and hotels, as well as on dining and retail outside of the cafe. Tier Credit earning rates will vary at each casino based on your game play.  Total annual tier Credits = Tier Score.  Your Tier Score will reset at the beginning of each year.   

Log in to the Unity by Hard Rock website or download the Unity by Hard Rock mobile app to check out your Tier Credits and Unity Points earnings, view all the program details, plan future visits, access special promotions, and much more! You can also check your Tier Credit and Unity Point balances at a player’s club or kiosk where available at participating locations.

Members can earn Tier Credits and Unity Points for a qualifying stay of up to three (3) rooms per night (member’s room and two (2) additional rooms) within the same participating location.

Unredeemed cafe offers are redeemable through their expiration dates.

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